FREQUENTLY ASKED QUESTIONS

You can directly list an item for sale by filling in the expert form available on our website:
www.collectorsquare.com/en/expertise-request

Our experts determine a fair value for your item based on its condition and will respond to you within 48 working hours.
You may be offered 2 options:

• Consignment sale: a fixed commission of 35% with payment due after the sale
• Instant purchase: faster payment.

If the item is selected by our experts and chosen to be listed for sale by Collector Square, our team will send you a sales offer that you can either accept or refuse, accompanied by a deposit slip.

To accept this offer, all you have to do is send us a confirmation of acceptance by email. You will receive an email with a deposit slip to sign and attach to your package as well as a DHL or UPS label.

Should you accept, we schedule a courier to pick up your items directly from your home.
Our insurance covers shipping. The fees are prepaid by Collector Square and will be deducted from your total sale price

• €30 from France
• €40 from Europe
• €90 for other areas

You also have the option of shipping your items yourself or dropping them off at the showroom by appointment.
When Collector Square receives your item, a definitive appraisal will follow confirming the estimate and the sales conditions.

Collector Square's commission is a one-off transparent fee, amounting to 35% of the sales price of your item if you pick the consignment option.

Each item chosen by Collector Square is appraised before being listed for sale by our experts and specialists.
The online expert form is used for an initial examination which is then physically confirmed by our experts upon receipt of the package.

If you wish, Collector Square will prepay your item's shipping fees.

If you accept the sale and if the sale goes through, the prepaid shipping fees will be taken out of the sale price (€30 for France, €40 for Europe, and based on an estimate for other regions).

If you agree to the sale and the item is not sold after 90 days (after it was listed for sale for the first time), you can get your item back upon request.
If you refuse Collector Square's sale offer, your item will be sent back to you.

Collector Square covers all of the online side of the sales listing and puts the item up for sale within 1 week. This includes writing the item's description in 5 languages right down to taking the photos.

The relationship with the buyer is entirely handled by Collector Square through a dedicated Customer Service department.

You will be paid by Collector Square after the buyer's legal withdrawal period expires (14 clear days from receipt of the purchased item) and within a maximum of 20 working days following payment by the buyer.
You will be paid via bank transfer.

75% of items are sold in under 1 month.

If the item is still available for sale after 90 days, Collector Square will offer you the option of changing the original selling price, which you will be free to approve or reject. In such cases, you can get your item back on request.
It can also be shipped back to you at Collector Square's expense (excluding any pre-sales fees).

By validating the sales offer and returning the signed sales contract, you accept that your item will be listed for sale on our site for 90 days.

You will only be able to retrieve your item on request if it is unsold at the end of the legal period of 90 days. It will then be returned to you at Collector Square's expense.