Hermès Rio Bags

> All your purchases are insured against theft and accidental damage up to the sold price whilst in transit from us to your delivery address. We insure and assume liability for all items until they are received by the buyer.

For deliveries to Hong Kong, we charge a flat rate of HKD270 on each package. We will dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Our courier partner UPS offers international express service, which delivers orders, within 3 - 4 business days from the date of dispatch. Orders are delivered Monday to Friday. Recipient’s signature is strictly required on delivery to confirm receipt.

Yes. Before any item is listed online, it is first examined and authenticated by our in-house team of experts who have collaborated with the most prestigious auction houses in the world. Each item is guaranteed authentic and delivered with a certificate of authenticity by Collector Square.

We accept Visa, MasterCard and PayPal. with security provided by the 3D-Secure system and by our partner HSBC.

We offer free exchanges or returns within 14 calendar days of receipt of your ordered items which do not match product description or there are unspecified defects. All items must be returned unused,in their original purchase condition, and with all packaging materials. Return shipping costs are at our expense. All returns must be authorized by our Concierge Service before returning to us.